TrendSpeak English

Category: Basic

Basic Level English Learning Contents

Remote work vocabulary
English for Beginners: Remote Work Vocabulary

Dialogue

Alice: Hey Bob, long time no see! Are you still working from home these days?

Bob: Alice! Hey! Yeah, mostly. My couch has practically become my new office chair. It’s a real work from home paradise… sometimes.

Alice: Haha, I can imagine! So, how are all the virtual meetings going? Any funny “you’re on mute!” moments?

Bob: Oh, absolutely! Just yesterday, my cat walked across the keyboard during a big video call with the boss. Everyone saw its fluffy tail!

Alice: (Laughing) Classic! At least you don’t have to deal with the morning commute anymore, right? That’s a huge win.

Bob: You got that right! My commute is now from my bed to the coffee machine. Sometimes I even skip changing out of my pajamas!

Alice: (Chuckles) Naughty! But seriously, do you like the flexitime aspect of it?

Bob: Definitely! I can work early, take a long lunch, then finish later. It’s great for going to the gym when it’s not crowded.

Alice: That sounds amazing. My friend became a digital nomad last year. She’s working from Bali right now!

Bob: Wow, a digital nomad! That’s the dream. My “office” view is currently my neighbor’s fence.

Alice: Maybe you should try a coworking space sometimes? To get out of the house.

Bob: I tried one last month. It was nice, but I missed the freedom to wear silly hats during video calls. And my fridge is closer at home!

Alice: Bob, you’re impossible!

Bob: It’s called optimizing my WFH experience, Alice! My brain works best in comfort.

Alice: Well, as long as you’re productive! Maybe next time we can do a virtual coffee chat?

Bob: Sounds great, Alice! From my couch to yours. I’ll even put on a clean hat for the occasion!

Alice: (Smiling) Don’t you dare! See you then!

Current Situation

Remote work, also known as working from home (WFH), has become a very common way for people to do their jobs. Many companies started offering remote work options more frequently after recent global events, and now it’s a popular choice for many employees. It means you can work from your house, a cafe, or even a different country if you’re a digital nomad. People often use virtual meetings and video calls to connect with colleagues and clients. Some benefits include no daily commute and more flexitime, which allows for a flexible schedule. However, it can also be challenging to separate work and home life.

Key Phrases
- Work from home (WFH): To do your job from your house instead of an office.
  Example: I work from home three days a week.
- Virtual meeting: A meeting that takes place online, usually with video and audio.
  Example: We had a virtual meeting with our team this morning.
- Video call: A phone call where you can see the other person on a screen.
  Example: Let’s have a quick video call to discuss the project.
- Flexitime: A system where employees can choose their working hours, within certain limits.
  Example: My company offers flexitime, so I can start work early and finish early.
- Digital nomad: A person who uses technology to work remotely and travel frequently.
  Example: She is a digital nomad and works from different countries.
- Coworking space: A shared office environment where independent workers or different companies can rent desks or offices.
  Example: Sometimes I go to a coworking space when I need a quiet place to focus.
- Commute: The journey you make every day between your home and your work.
  Example: My commute is very long, so I prefer working from home.
Grammar Points
1. The Simple Present Tense

We use the Simple Present tense for:

Habits and routines: Things you do regularly.

Example: I work from home. (This is my regular routine.)

Example: He wears pajamas. (This is his habit.)

Facts and general truths: Things that are always true.

Example: The sun rises in the east.

Form:

I / You / We / They + verb (base form)

Example: I like flexitime.

Example: We have virtual meetings.

He / She / It + verb + -s / -es

Example: He works from home.

Example: She goes to a coworking space.
2. Asking Questions with “Do” and “Does”

We use “Do” or “Does” to ask questions in the Simple Present tense.

Form:

Do + I / you / we / they + verb (base form)?

Example: Do you work from home?

Example: Do they have virtual meetings?

Does + he / she / it + verb (base form)?

Example: Does he like flexitime?

Example: Does she go to a coworking space?

Short Answers:

Yes, I do. / No, I don’t.

Yes, he does. / No, he doesn’t.
3. Prepositions “at” and “from” for Location

“at home”: Refers to being physically located inside your house.

Example: I am at home right now.

“work from home”: Refers to the activity of working, indicating the starting point or origin of the work location. This is the common phrase for remote work.

Example: I work from home on Mondays. (It’s not usually “I work at home” for the *activity*, though “I am at home” for *location* is correct.)
Practice Exercises
Exercise 1: Fill in the Blanks

Complete the sentences with the correct remote work vocabulary from the box below.

virtual meeting, commute, flexitime, work from home, digital nomad, coworking space, video call

I hate my morning __________. It takes an hour!

My company lets me __________ on Fridays.

We had a __________ with our clients in Japan; it was 9 AM for us, 11 PM for them!

She travels the world and works online; she’s a real __________.

I often join a __________ to see my team’s faces.

With __________, I can start my day later if I need to.

Sometimes I rent a desk at a __________ to focus without distractions.
Exercise 2: True or False (based on the dialogue)

Read the dialogue again and decide if these sentences are True (T) or False (F).

Alice works from home every day.

Bob likes virtual meetings because his cat often joins.

Bob loves not having a long commute.

Alice’s friend is a digital nomad.

Bob likes working in a coworking space more than at home.
Exercise 3: Ask Questions with “Do” or “Does”

Change these sentences into questions.

You work from home.

He likes flexitime.

They have virtual meetings.

She travels as a digital nomad.

It has a good internet connection.
Exercise 4: Match the Word to its Definition

Match the words on the left with their definitions on the right.

1. WFH a. A person who works online while traveling.

2. Commute b. A meeting held over the internet.

3. Flexitime c. Doing your job from your house.

4. Virtual meeting d. The daily trip to and from work.

5. Digital nomad e. A system allowing flexible working hours.
Answers

Answers to Exercise 1:

commute

work from home

virtual meeting

digital nomad

video call

flexitime

coworking space

Answers to Exercise 2:

False

False

True

True

False

Answers to Exercise 3:

Do you work from home?

Does he like flexitime?

Do they have virtual meetings?

Does she travel as a digital nomad?

Does it have a good internet connection?

Answers to Exercise 4:

1. c

2. d

3. e

4. b

5. a
January 5, 2026
Workplace small talk
English for Beginners: Workplace Small Talk

Dialogue

Alice: Hey Bob, good morning! Wow, you’re in early today.

Bob: Alice, morning! You too! Did you win the lottery and decide to celebrate by getting to work before the sun?

Alice: Haha, I wish! My cat decided 4 AM was the perfect time for a “staring contest” with my face. So much for sleeping in!

Bob: Oh no! Sounds like you need extra coffee. Did you manage to grab a cup?

Alice: Just barely! This cup is my emergency brain-starter. Without it, I might accidentally try to use the stapler as a phone.

Bob: I completely understand. My coffee is currently performing CPR on my motivation. It’s a tough job.

Alice: It really is! So, anything fun planned for your evening after work?

Bob: Hmm, not really. Probably just battling my laundry pile. It’s grown into a small mountain since the weekend.

Alice: Ah, the infamous laundry mountain! I conquered mine yesterday. It felt like winning an Olympic medal.

Bob: Lucky you! I’m still gathering my strength for the climb. Maybe I’ll order some pizza as a reward for myself beforehand.

Alice: Smart strategy! What about the weather? It looks like it might rain later.

Bob: Oh, really? I hope not! I forgot my umbrella, and my hair already has a mind of its own on humid days.

Alice: Mine too! I swear it turns into a frizz monster at the first drop of rain.

Bob: Well, let’s hope for sunshine then! Have a good morning, Alice, and may your stapler remain a stapler!

Alice: You too, Bob! Good luck with your laundry mountain and enjoy that pizza!

Current Situation

Workplace small talk refers to light, informal conversation with colleagues about non-work-related topics. It’s a very common and important part of working in an office or any shared workspace. For beginners learning English, it’s a fantastic way to practice listening and speaking in a low-pressure environment.

The goal of small talk is not to have deep conversations, but to build friendly relationships, create a pleasant atmosphere, and show that you’re approachable. Common and safe topics include:
- Greetings: “Good morning,” “How are you?”
- Weather: “It’s a beautiful day, isn’t it?” “Looks like it might rain.”
- Weekend plans: “Any fun plans for the weekend?” “How was your weekend?”
- General well-being: “How was your commute?” “Did you get much sleep?” (when it’s clearly a joke about being tired)
- Shared office observations: “This coffee is strong today!” “Did you try the cookies?”
Remember to keep it light, positive, and avoid sensitive or overly personal topics. Small talk helps make the workplace feel more human and friendly!

Key Phrases

Here are some useful phrases from the dialogue and common small talk, along with an example sentence for each:
- Good morning! / Morning!
  
  Example: “Good morning! Did you sleep well?”
- How are you? / How’s your day going?
  
  Example: “Hey Sarah, how are you today?”
- Tell me about it! (Used to show you agree strongly or understand a difficult situation)
  
  Example: “The traffic was terrible this morning!” “Tell me about it! I was stuck for an hour.”
- I completely understand. (Used to show empathy or agreement)
  
  Example: “I’m so tired today.” “I completely understand. I didn’t get much sleep either.”
- Any fun plans for the weekend/evening?
  
  Example: “It’s Friday! Any fun plans for the weekend?”
- It looks like… (Used to describe an observation about the weather or a situation)
  
  Example: “It looks like it’s going to be a sunny day.”
- Lucky you! (Used to express slight envy in a friendly way)
  
  Example: “I’m going on vacation next week!” “Lucky you! I wish I was too.”
Grammar Points

1. Present Simple for Routines and Facts

We use the present simple tense to talk about habits, routines, general truths, and facts.
- Structure: Subject + Verb (base form or -s/-es for he/she/it)
- Examples from dialogue:
  
  “My cat decided 4 AM was the perfect time…” (Past simple, but good for context)
  
  “My hair already has a mind of its own…” (Fact about her hair)
  
  “It turns into a frizz monster…” (Regular occurrence/fact)
- More examples:
  
  I drink coffee every morning.
  
  She works in the city.
  
  The sun rises in the east.
2. Expressing Needs and Wants with “Need” and “Wish”

“Need” is used to express something that is necessary or required.
- Structure: Subject + need + (to + verb) / (noun)
- Example from dialogue:
  
  “Sounds like you need extra coffee.”
- More examples:
  
  I need to finish this report.
  
  He needs a new pen.
“Wish” is used to express a desire for something that is not happening or is unlikely to happen.
- Structure: Subject + wish + (clause in past simple for present desires)
- Example from dialogue:
  
  “I wish! My cat decided…” (Short for “I wish I had won the lottery!”)
- More examples:
  
  I wish it was the weekend already.
  
  She wishes she could travel more.
3. Asking and Answering about Plans (Present Continuous for Future)

We often use the present continuous tense to talk about definite plans for the near future.
- Structure for questions: Are/Is/Am + Subject + Verb-ing…?
- Structure for answers: Subject + am/is/are + Verb-ing…
- Examples from dialogue:
  
  “Anything fun planned for your evening…?” (Slightly different, but implies future plans)
  
  “Probably just battling my laundry pile.” (Implies a future action he intends to do)
- More examples:
  
  “What are you doing tonight?” “I am meeting friends for dinner.”
  
  “Are they coming to the party?” “Yes, they are coming at 7 PM.”
Practice Exercises

Exercise 1: Fill in the Blanks

Complete the sentences using words from the box. Some words might be used more than once.

morning, need, plans, understand, looks, lucky
1. “Good _________! How are you today?”
2. “I’m so tired.” “I completely _________.”
3. “Any fun _________ for the weekend?”
4. “It _________ like it might rain later.”
5. “I won a free coffee!” “_________ you!”
6. “I _________ a holiday soon!”
Exercise 2: Match the Question to the Best Answer

Match each question (1-5) with the most appropriate answer (A-E).
1. How was your weekend?
2. Did you get enough sleep?
3. What are your plans for tonight?
4. It’s a beautiful day, isn’t it?
5. This coffee is really strong!
Answers:
- A. I’m just planning to relax at home.
- B. I know, it really wakes you up!
- C. Not really, my dog woke me up early.
- D. Yes, perfect for a walk in the park!
- E. It was good, I went hiking.
Exercise 3: Make it Present Simple

Change the verb in parentheses to the correct present simple form.
1. I always (drink) _________ tea in the morning.
2. She (work) _________ in the office downstairs.
3. He often (forget) _________ his umbrella.
4. We (have) _________ a team meeting every Tuesday.
5. The sun (set) _________ in the west.
Exercise 4: Short Answer Questions (Based on the dialogue)
1. Why was Alice in early today?
2. What does Alice call her coffee?
3. What is Bob’s plan for his evening?
4. What does Bob forget that makes him worried about rain?
5. What does Alice wish she had won?
Answers

Exercise 1: Fill in the Blanks
1. morning
2. understand
3. plans
4. looks
5. Lucky
6. need
Exercise 2: Match the Question to the Best Answer
1. E
2. C
3. A
4. D
5. B
Exercise 3: Make it Present Simple
1. drink
2. works
3. forgets
4. have
5. sets
Exercise 4: Short Answer Questions
1. Because her cat woke her up at 4 AM.
2. She calls it her “emergency brain-starter.”
3. He is planning to battle his laundry pile (and maybe order pizza).
4. He forgets his umbrella.
5. She wishes she had won the lottery.
January 4, 2026
Formal vs Informal English
English for Beginners: Formal vs Informal

Dialogue

Alice: Salutations, Bob! I trust this day finds you in excellent spirits?

Bob: Hey Alice! Whoa, what’s with the fancy talk? Just “Hi Bob!” is totally fine, you know.

Alice: Oh, pardon my formality! I am attempting to practice my more sophisticated English, as one never knows when one might require such eloquence.

Bob: “Sophisticated English,” huh? Sounds like you’re trying to impress a queen! Most of the time, we just chill out and keep it casual. Like, “What’s up?” or “How’s it going?”

Alice: Ah, “What’s up?” Very intriguing. So, if I wished to ask if you desired a beverage, would “Would you care for a refreshing elixir?” be appropriate?

Bob: (Laughing) “Elixir”? Alice, are you a wizard? No, just say, “Wanna grab a drink?” or “Fancy a coffee?” Much easier, right?

Alice: “Wanna grab a drink?” Hmm. It feels… abbreviated. But I shall endeavor! And what about contractions? Are they acceptable?

Bob: Totally! We use them all the time. “I am” becomes “I’m,” “you are” becomes “you’re.” It makes speaking so much quicker. Like, “I’m gonna be late if I don’t hurry!”

Alice: “Gonna”? Ah, “going to.” Fascinating! So, instead of “I will endeavor to ascertain the facts,” I could say, “I’ll try to find out the facts.”

Bob: Exactly! “Find out” is a great example of a phrasal verb. Very common in informal English. Instead of “discover” or “ascertain,” we often just “find out.”

Alice: So, when should I employ the formal, and when the informal?

Bob: Good question! It depends on the situation. If you’re talking to friends or family, informal is best. If you’re writing a formal email to a professor or for a job application, then use formal. Think about who you’re talking to.

Alice: I see. So, for this conversation, I should be… less verbose and more relaxed?

Bob: You got it! Just chill, Alice. No need to sound like you’re reading from a historical document.

Alice: Understood. Thank you for your guidance, Bob! I appreciate it very much. Catch you later!

Bob: No prob, Alice! See ya!

Current Situation

In today’s English-speaking world, understanding the difference between formal and informal language is crucial. We switch between them constantly, often without even thinking about it!
- Informal English is what we use with friends, family, and people we know well. It’s relaxed, often uses contractions (like “I’m,” “don’t”), slang, and simpler sentences. You’ll hear it in everyday conversations, on social media, and in many TV shows and movies.
- Formal English is used in more serious or professional situations. This includes business emails, academic papers, official speeches, or when talking to people in positions of authority (like a boss, a doctor, or a teacher you don’t know well). It has a more structured grammar, avoids contractions, and uses a more varied and complex vocabulary.
Learning to use both is a key step to becoming a fluent English speaker, as it allows you to communicate appropriately in any situation. It’s not about one being “better” than the other, but about using the right style for the right context.

Key Phrases
Salutations: A very formal and old-fashioned way to say “hello” or “greetings.” Example: “Salutations, esteemed guests!” (You wouldn’t usually say this to a friend!)

I trust this day finds you in excellent spirits: A very formal way to ask “How are you?” or “I hope you are well.” Example: “To the CEO, I trust this day finds you in excellent spirits regarding our new project.”

What’s with the fancy talk?: An informal way to ask why someone is speaking very formally or using unusual words. Example: “You keep saying ‘indeed.’ What’s with the fancy talk?”

Just [X] is fine: An informal way to say that a simpler or less elaborate option is sufficient. Example: “You don’t need to write a long email. Just a quick text is fine.”

Chill out / Keep it casual: Informal ways to say “relax” or “don’t be too formal.” Example: “It’s just a casual party, so chill out and wear what you like.”

Wanna / Gonna: Informal contractions for “want to” and “going to.” Very common in spoken English. Example: “I wanna go to the park.” / “She’s gonna be late for work.”

Phrasal verb: A verb combined with a preposition or adverb (e.g., “find out,” “put off”). Often more informal than a single-word verb. Example: “Can you help me find out how to get there?” (informal for “discover”)

It depends on the situation: A useful phrase to say that the correct choice or action varies according to the circumstances. Example: “Should I wear a suit? It depends on the situation – is it a formal meeting or a casual one?”

You got it! / No prob!: Informal ways to say “You’re right,” “I understand,” or “You’re welcome,” “No problem.” Example: “Can you grab me a coffee? – You got it!” / “Thanks for your help! – No prob!”

Catch you later! / See ya!: Informal ways to say goodbye. Example: “I have to go now. Catch you later!”
Grammar Points
1. Contractions

Informal English loves contractions! They make speaking faster and sound more natural. We combine two words into one using an apostrophe (‘).

I am → I’m

You are → You’re

He is → He’s

Do not → Don’t

Cannot → Can’t

Will not → Won’t

Going to → Gonna (very informal, mostly spoken)

Want to → Wanna (very informal, mostly spoken)

Formal English generally avoids contractions. Write out the full words (e.g., “I am,” “Do not”).

2. Phrasal Verbs vs. Single Verbs

Informal English often uses phrasal verbs (a verb + a preposition/adverb) because they are common in everyday speech.

Informal: find out

Formal: discover, ascertain

Informal: put off

Formal: postpone

Informal: look into

Formal: investigate

Informal: get along with

Formal: be compatible with

Formal English prefers single, more sophisticated verbs.

3. Vocabulary Choice

Informal English uses simpler, more common words.

Informal: buy

Formal: purchase

Informal: start

Formal: commence

Informal: live

Formal: reside

Informal: ask

Formal: inquire

Formal English uses a wider and often more specific vocabulary, sometimes including words of Latin or Greek origin.

4. Directness and Politeness

Informal English can be more direct.

Informal: “Pass me the salt.”

Formal: “Could you please pass the salt?” or “Would you mind passing the salt?”

Formal English uses more polite forms, indirect requests, and softer language (e.g., “Would you mind…”, “I would appreciate it if…”).
Practice Exercises
Exercise 1: Match the Formal with the Informal

Match the formal word/phrase on the left with its informal equivalent on the right.

Purchase

Commence

Postpone

Discover

Reside

Inquire

Options: ask, live, find out, buy, start, put off

Answers:

a. Purchase – buy

b. Commence – start

c. Postpone – put off

d. Discover – find out

e. Reside – live

f. Inquire – ask

Exercise 2: Rewrite Informal Sentences Formally

Change these informal sentences into more formal English. Remember to avoid contractions and use more formal vocabulary/phrasing.

I’m gonna look into that issue tomorrow.

We can’t put off the meeting.

He wants to buy a new car.

Don’t forget to ask her if she wants to come.

Answers:

1. I am going to investigate that issue tomorrow.

2. We cannot postpone the meeting.

3. He wishes to purchase a new car.

4. Please remember to inquire if she desires to attend.

Exercise 3: Choose the Best Option

For each situation, choose the sentence that is most appropriate (either formal or informal).

Talking to your best friend about weekend plans:
a) “Would you be interested in partaking in leisure activities this weekend?”
b) “Wanna hang out this weekend?”

Writing an email to your professor:
a) “Hey Professor, I need to find out about my grades.”
b) “Dear Professor Smith, I would like to inquire about my grades.”

Meeting a new colleague at a company event:
a) “What’s up, man?”
b) “It’s a pleasure to meet you.”

Leaving a voice message for a technician to fix your internet:
a) “I am experiencing difficulty with my internet connection and would appreciate assistance.”
b) “My internet’s not working. Can you fix it?”

Answers:

1. b) “Wanna hang out this weekend?”

2. b) “Dear Professor Smith, I would like to inquire about my grades.”

3. b) “It’s a pleasure to meet you.”

4. a) “I am experiencing difficulty with my internet connection and would appreciate assistance.”
January 3, 2026
Polite English expressions
English Learning for Beginners: Polite Expressions

Dialogue

Alice: Hi Bob, what’s got you looking so thoughtful? Did you finally decide to wear matching socks?

Bob: Oh, Alice! Very funny. Actually, I’m trying to be more… polite. My grandmother sent me a “gentle reminder” to work on my manners.

Alice: Your grandmother? The one who bakes those amazing cookies? You’d better listen to her! So, what’s your first lesson?

Bob: Well, instead of just pointing and saying “Gimme that!” I should say, “Could I please have that?”

Alice: Exactly! And for extra points, you could add “if it’s not too much trouble.” Imagine the surprise on people’s faces!

Bob: Haha, I can see it now. And when someone helps me, “Thank you so much” is better than a quick “Thanks.”

Alice: Definitely! “Thanks” is okay for friends, but “Thank you so much” shows real appreciation. It’s like adding sprinkles to an already good cupcake.

Bob: Sprinkles! I like that. What about when I need to ask a stranger for directions?

Alice: Ah, that’s where “Excuse me” comes in handy. “Excuse me, could you tell me how to get to the library, please?”

Bob: Oh, right! Not just “Library! Where is it?” like I usually do.

Alice: *Chuckles* No, definitely not like that. And if you accidentally bump into someone, a quick “Sorry!” or “Pardon me!” works wonders.

Bob: So many words! My brain feels like it’s doing polite gymnastics. What if I want to offer you something?

Alice: “May I get you a coffee?” or “Would you like some water?” is lovely. Much nicer than “Coffee? Want some?”

Bob: I see. So, instead of “Pass the salt,” I should say, “Would you mind passing the salt?”

Alice: Perfect! You’re getting the hang of it, Bob. Soon, you’ll be the politest person I know!

Bob: Thanks for teaching me, Alice! I really appreciate your patience. Now, if you’ll excuse me, I need to go apologize to my neighbor for asking for his lawnmower with a grunt.

Current Situation

In English-speaking cultures, polite expressions are extremely important for smooth and positive communication. They are not just “fancy” words; they are essential tools for showing respect, consideration, and good manners in everyday interactions. Whether you’re talking to friends, family, colleagues, or strangers, using polite language can make a big difference in how you are perceived and how your messages are received.

From simple “please” and “thank you” to more complex phrases for making requests or apologies, these expressions help build good relationships, prevent misunderstandings, and create a more pleasant environment. Even small polite gestures can leave a lasting positive impression, making your interactions more effective and enjoyable.

Key Phrases
Please: Used to make a request or command more polite.
Example: “Could you please close the door?”

Thank you / Thanks / Thank you so much: Used to express gratitude. “Thank you so much” is more formal and stronger than “Thanks.”
Example: “Thank you so much for helping me with my homework.”

Excuse me: Used to get someone’s attention, politely interrupt, or ask to pass through.
Example: “Excuse me, is this seat free?”

Sorry / I’m sorry: Used to apologize for a mistake or inconvenience.
Example: “Oh, sorry! I didn’t see you there.”

May I…? / Could I…? / Can I…?: Used to make polite requests or ask for permission. “May I” is generally more formal than “Could I,” which is more formal than “Can I.”
Example: “May I have a glass of water, please?”

Would you mind…? / Would you be so kind as to…?: Very polite ways to make requests, often for something that might be an inconvenience.
Example: “Would you mind opening the window?”

I appreciate…: Used to express gratitude and value for something someone has done.
Example: “I really appreciate your help with the report.”

You’re welcome / No problem: Standard responses when someone thanks you. “No problem” is a bit more casual.
Example: “You’re welcome! Glad I could help.”

Pardon me?: Used to politely ask someone to repeat what they said because you didn’t hear or understand.
Example: “Pardon me? Could you repeat that?”

Is it okay if…?: Used to ask for permission or check if something is acceptable.
Example: “Is it okay if I borrow your pen for a moment?”
Grammar Points
Modal Verbs for Requests:
Modal verbs like ‘can’, ‘could’, ‘may’, and ‘would’ are crucial for politeness in English. They change a direct statement into a polite request.

Can: The most common, but less polite. Used for casual requests among friends.
Example: “Can you pass the salt?”

Could: More polite than ‘can’. Good for general polite requests.
Example: “Could you please pass the salt?”

May: Most formal and polite for asking permission.
Example: “May I use your phone?”

Would: Used in polite questions, especially with “mind.”
Example: “Would you mind closing the door?”

Turning Statements into Questions:
Asking a question is generally more polite than giving a direct command. Instead of saying “Give me the menu,” which sounds like an order, turn it into a question.

Example: “Give me the menu.” (Impolite)
“Could I have the menu, please?” (Polite)

The Power of “Please”:
Adding “please” to any request, question, or even command significantly increases its politeness. It softens the tone and shows respect.

Example: “Close the door.” (Direct)
“Close the door, please.” (Polite)
“Could you please close the door?” (Very Polite)

Using “Excuse me” to Initiate:
“Excuse me” is a versatile phrase used before you start speaking to someone, especially a stranger, to get their attention politely. It’s also used to apologize for minor interruptions or to ask someone to move.

Example: “Excuse me, do you know the time?”
“Excuse me, I need to get past.”
Practice Exercises
Exercise 1: Fill in the Blanks

Complete the following sentences with appropriate polite expressions from the list above.

____ I have a glass of water, ____?

____ me, is this seat taken?

____ you mind helping me with this box?

____ for being late.

____ you so much for the gift!

Exercise 2: Make it Polite

Rewrite these impolite sentences to make them polite requests or statements.

Give me the menu.

Open the window.

Tell me your name.

Move! (when someone is in your way)

I want a coffee.

Exercise 3: Match the Phrase

Match the polite phrase to the situation where you would most likely use it.

You bump into someone.

You want to ask a question in class.

Someone holds the door for you.

You didn’t hear what someone said.

You offer help to a friend.

Phrases: a) Excuse me, b) Thank you, c) Pardon me?, d) Sorry!, e) Can I help you?
Answers

Exercise 1: Fill in the Blanks

Could I have a glass of water, please? (Other options for first blank: May, Can)

Excuse me, is this seat taken?

Would you mind helping me with this box?

Sorry for being late. (Other option: I’m sorry)

Thank you so much for the gift!

Exercise 2: Make it Polite

Could I have the menu, please? (or May I have the menu, please?)

Would you mind opening the window? (or Could you please open the window?)

Could you please tell me your name? (or May I ask your name?)

Excuse me, may I get past? (or Pardon me, could I get through?)

May I please have a coffee? (or I’d like a coffee, please.)

Exercise 3: Match the Phrase

You bump into someone. -> d) Sorry!

You want to ask a question in class. -> a) Excuse me

Someone holds the door for you. -> b) Thank you

You didn’t hear what someone said. -> c) Pardon me?

You offer help to a friend. -> e) Can I help you?
January 2, 2026
Complaints & Apologies
English for Beginners: Complaints & Apologies

Dialogue

Alice and Bob are friends. Bob just discovered something surprising at home.

Bob: Alice, you won’t believe what I found this morning!

Alice: Oh, Bob, that sounds ominous. What is it?

Bob: It’s my ‘World’s Best Friend’ mug. Or, what’s left of it.

Alice: Oh no! The one with the slightly chipped handle? I am so, so sorry! I accidentally knocked it off the counter yesterday.

Bob: Slightly chipped? Alice, it’s in three pieces! And it wasn’t just any mug. It was a gift from my grandma!

Alice: I know, I feel terrible! I was trying to reach the top shelf for the cookies, and my elbow… just slipped.

Bob: Cookies over my grandma’s mug? That’s a low blow, Alice. A very low blow.

Alice: Please don’t be mad! I promise to buy you a new one. A better one!

Bob: A better one? Can it replace the sentimental value?

Alice: Maybe not, but I can get you a ‘World’s Best Friend’ mug and a whole box of those super-fancy cookies!

Bob: Hmm, cookies you say? Are they the double chocolate chip kind?

Alice: Absolutely! And I’ll even clean up the mess right now.

Bob: Alright, alright. I guess I can’t stay mad at you for too long. But next time, ask for help with the cookies!

Alice: Thank you, Bob! You’re the best. I really am sorry.

Bob: It’s okay, Alice. Just try to be more careful, especially around fragile heirlooms.

Alice: I will! And I’ll bring the cookies tomorrow.

Current Situation

In everyday life, we often need to express when something is wrong (a complaint) or when we have made a mistake (an apology). Knowing how to complain politely and apologize sincerely is very important for maintaining good relationships, whether with friends, family, or even strangers. For beginners, learning simple phrases to do this can help you navigate social situations more smoothly and show respect for others. This dialogue shows a lighthearted example of how friends handle a small mishap, moving from a complaint to an apology and then to a resolution.
Key Phrases

You won’t believe what I found…: A casual way to introduce a complaint or a surprising discovery. Example: You won’t believe what I found in the fridge! My cake is gone!

Oh no! / Oh dear!: Expressions of surprise or dismay when something bad happens. Example: Oh no! I dropped my phone!

I am so, so sorry! / I’m very sorry.: A common and strong way to apologize. “So, so” makes it more emphatic. Example: I am so, so sorry! I forgot our meeting.

I feel terrible!: Expressing strong regret or guilt. Example: I spilled coffee on your new shirt. I feel terrible!

Accidentally knocked it off / My elbow slipped.: Ways to explain an unintentional mistake. Example: I accidentally knocked my phone off the table.

That’s a low blow.: A humorous or slightly dramatic way to complain about something unfair or hurtful. Example: You ate the last slice of pizza? That’s a low blow!

Please don’t be mad!: Asking someone not to be angry. Example: Please don’t be mad! I didn’t mean to break it.

I promise to…: To guarantee that you will do something. Example: I promise to be on time next time.

It’s okay. / Don’t worry about it.: Phrases to accept an apology or dismiss a complaint. Example: It’s okay, accidents happen.

I can’t stay mad at you for too long.: A friendly way to show forgiveness. Example: You bought me flowers? I guess I can’t stay mad at you for too long.

Try to be more careful.: A gentle suggestion to avoid future mistakes. Example: Please try to be more careful when crossing the street.
Grammar Points

Simple Present Tense: Used for general truths, habits, and current feelings.
Examples: “I feel terrible.” (current feeling), “You are the best.” (general truth about character)

Simple Past Tense: Used to talk about actions that happened and finished in the past.
Examples: “I knocked it off.” (a finished action), “My elbow slipped.” (a finished action)

Modals for Apology/Promise (can’t, will):

Can’t: Expresses inability or impossibility. In the dialogue: “I can’t stay mad at you.” (It’s impossible for me to stay angry.)

Will: Used to express future actions or promises. In the dialogue: “I will clean up.” (a future action/promise), “I will bring the cookies.” (a promise)

Imperatives (Commands/Suggestions): Used to give direct orders, instructions, or suggestions.
Examples: “Ask for help.” (an instruction), “Try to be more careful.” (a suggestion)

Prepositions of Time and Place:

On: Used for surfaces. “Knocked it off the counter.”

For: Used to indicate purpose or reason. “Reach the top shelf for the cookies.”
Practice Exercises

Exercise 1: Complete the sentences

Choose the best word to complete each sentence.

I broke your pen. I am so _________. (sorry / happy / loud)

My coffee is cold! This is a _________! (apology / problem / party)

It’s _________, don’t worry. (mad / okay / broken)

I _________ to be more careful. (promise / break / give)

Please don’t be _________ at me. (sad / angry / sorry)

Exercise 2: Match the phrase

Match the complaint with the most suitable apology or response.

Complaints:

You are late!

My book is gone.

This food is cold.

I can’t find my keys.

Apologies/Responses:

I’m so sorry! I left them at your house.

Oh no! I borrowed it. I’m sorry.

I’m sorry, my alarm didn’t ring.

I apologize. I will heat it up for you.

Exercise 3: Create a short apology/complaint

Write one sentence to apologize or complain for each situation.

Situation: You forgot your friend’s birthday.

Situation: Your friend used your pen without asking.
Answers

Exercise 1: Complete the sentences

I broke your pen. I am so sorry.

My coffee is cold! This is a problem!

It’s okay, don’t worry.

I promise to be more careful.

Please don’t be angry at me.

Exercise 2: Match the phrase

You are late! – c) I’m sorry, my alarm didn’t ring.

My book is gone. – b) Oh no! I borrowed it. I’m sorry.

This food is cold. – d) I apologize. I will heat it up for you.

I can’t find my keys. – a) I’m so sorry! I left them at your house.

Exercise 3: Create a short apology/complaint

Situation: You forgot your friend’s birthday.
Possible answer: “I am so sorry I forgot your birthday!” or “Oh no, I feel terrible! Happy belated birthday!”

Situation: Your friend used your pen without asking.
Possible answer: “Hey, that’s my pen! Please ask next time.” or “Can I have my pen back? I need it.”

Note: Answers may vary for Exercise 3, but should reflect appropriate complaint or apology for the situation.
January 1, 2026
Customer service phrases
English for Beginners: Customer Service Phrases

Dialogue

Alice: Oh, Bob, I had the weirdest day at my new customer service job!

Bob: Tell me, Alice! Was it more “help me” or “please don’t help me”?

Alice: A bit of both! I spent all day practicing phrases. My manager kept saying, “Be polite, be helpful!”

Bob: Like what? “Welcome to our store, how may I assist you today?”

Alice: Exactly! And “Is there anything else I can help you with?” I said that about fifty times.

Bob: (laughs) Did you ever get to say, “Your call is important to us, please hold”?

Alice: No, thankfully! But I did have to say, “I apologize for the inconvenience.” A customer thought their cat ordered a hundred cans of tuna online.

Bob: A cat? That’s amazing! Did you offer a “full refund”?

Alice: Of course! And then I asked, “How can I help you further?” They just wanted to know if we sell cat toys.

Bob: So, you’re becoming a customer service guru! Can you say, “Thank you for calling”?

Alice: Yes! “Thank you for calling, have a great day!” See? I’m getting good at it!

Bob: You are! What if someone says, “I’d like to make a complaint”?

Alice: Then I’d say, “I understand. Could you please explain the issue?” That’s a tricky one!

Bob: Very professional! Next time, try, “Please bear with me for a moment.”

Alice: Oh, that’s a good one! I’ll add it to my list. Maybe I’ll even sound like I know what I’m doing soon!

Current Situation

Customer service phrases are incredibly useful in everyday life, not just for people who work in customer-facing roles. Whether you’re calling a bank, returning an item to a store, or trying to get help online, these phrases help you understand the conversation and communicate your needs clearly and politely. Learning them will make your interactions smoother and more effective, helping you get the best assistance possible.

Key Phrases
- How may I assist you?
  
  Example: “Good morning! How may I assist you today?”
- Is there anything else I can help you with?
  
  Example: “Your order is confirmed. Is there anything else I can help you with?”
- I apologize for the inconvenience.
  
  Example: “I apologize for the inconvenience, the system is temporarily down.”
- How can I help you further?
  
  Example: “We’ve resolved that issue. How can I help you further?”
- Thank you for calling.
  
  Example: “Thank you for calling, have a wonderful day.”
- I understand. Could you please explain the issue?
  
  Example: “I understand. Could you please explain the issue with your internet connection?”
- Please bear with me for a moment.
  
  Example: “Please bear with me for a moment while I check your account details.”
- Would you like a full refund?
  
  Example: “Since the item is damaged, would you like a full refund?”
Grammar Points
1. Polite Questions with “May I,” “Can I,” and “Could you.”

May I is very polite and formal. It’s common in customer service.

Example: “How may I assist you?”

Can I is common, friendly, and less formal.

Example: “What can I do for you?”

Could you asks someone else to do something politely.

Example: “Could you please explain the issue?”

2. Using “for” and “with” in customer service.

The preposition for often indicates purpose or reason.

Example: “Thank you for calling.” “I apologize for the inconvenience.”

The preposition with often indicates what or who is involved or related.

Example: “Is there anything else I can help you with?” “Please bear with me.”

3. The Simple Present Tense for General Statements.

The simple present tense is used for facts, habits, and things that are generally true or happen regularly.

Example: “Your call is important to us.” (A general truth)

Example: “I understand.” (A current state or feeling)
Practice Exercises
1. Fill in the blanks with the best phrase from the list:

(how may / apologize / anything else / for / bear)

“Good morning! ________ I assist you?”

“The delivery is delayed. I ________ for the inconvenience.”

“We have fixed the error. Is there ________ I can help you with?”

“Thank you ________ calling, have a great day!”

“Please ________ with me for a moment while I check the information.”

Answers:

how may

apologize

anything else

for

bear
2. Match the phrase to its situation:

Phrases:

a) How may I assist you?
b) I apologize for the inconvenience.
c) I understand. Could you please explain the issue?
d) Thank you for calling.
e) Would you like a full refund?

Situations:

1. When you finish helping a customer on the phone.
2. When a customer has a problem and you need more details.
3. When an item is broken or a service failed.
4. When something went wrong or caused trouble for the customer.
5. When greeting a customer and offering help.

Answers:

a) – 5
b) – 4
c) – 2
d) – 1
e) – 3
3. Choose the correct word:

How (may / will) I help you today?

I apologize (for / with) the delay.

Is there anything else I can help you (for / with)?

Answers:

may

for

with
December 31, 2025
Networking
English for Beginners: Networking

Dialogue

Alice: Oh, Bob, I have a big networking event tonight, and I’m already tired just thinking about it!

Bob: Alice! You look like you’re about to fight a dragon, not just talk to people. What’s wrong?

Alice: It’s the “networking” part! Everyone looks so serious, handing out cards like they’re secret agents.

Bob: Haha, I know what you mean. But it doesn’t have to be like a spy movie. Think of it as just making new friends… who might also help you find a job later.

Alice: “Making new friends” while trying to impress them? That’s double the pressure!

Bob: Not really. Start with something simple. A smile, a “Hello.”

Alice: And then? Do I just ask, “So, what can you do for my career?”

Bob: Definitely not! Maybe try, “Hi, I’m Alice. What brings you here?” Or comment on the food, or the weather. Anything light!

Alice: Like, “This cheese puff is really something, isn’t it?”

Bob: Exactly! Or, “Wow, it’s raining cats and dogs out there!” Something to break the ice.

Alice: So, no secret agent moves? No fancy business card tricks?

Bob: Nope. Just be yourself. People remember genuine connections, not how fast you can whip out a business card.

Alice: Okay, I guess I can try being “myself” for a few hours. What if I run out of things to say?

Bob: Ask questions! People love talking about themselves. “What do you do?” “What do you enjoy about your job?”

Alice: That sounds… less scary. So, no pressure to become a super-connector overnight?

Bob: Nope. Just go, meet a few people, and have fun. And if you see a really good cheese puff, save one for me!

Alice: Deal! Thanks, Bob. Maybe this won’t be so bad after all.

Bob: That’s the spirit! Now go forth and conquer… or at least get a few free snacks.

Current Situation

Networking is about building relationships with other people, especially professionals. It’s like making new friends who can help you in your career or share interesting ideas. In today’s world, networking is very important for finding jobs, getting advice, and even learning new skills. You can network at events, conferences, or even online through platforms like LinkedIn. It’s not just about asking for favors; it’s about giving and receiving support, sharing information, and making connections that can grow over time. It’s about being friendly and open to new people!

Key Phrases
- Networking event: A gathering where people meet to make professional connections.
  
  Example: “Are you going to the networking event tonight?”
- Break the ice: To make a start, especially by speaking, in a social situation.
  
  Example: “A simple ‘Hello’ can help you break the ice.”
- Business card: A small card printed with one’s name, occupation, and contact details.
  
  Example: “Don’t forget to bring your business cards.”
- Make connections: To meet new people and build relationships.
  
  Example: “It’s important to make connections for your career.”
- Talk about yourself: To share information about your life, job, or interests.
  
  Example: “People often love to talk about themselves.”
- Ask questions: To inquire or seek information from someone.
  
  Example: “Don’t be afraid to ask questions to keep the conversation going.”
- Be yourself: To act naturally and genuinely.
  
  Example: “The best advice for networking is just to be yourself.”
- Social situation: A public gathering where people interact.
  
  Example: “Some people find social situations challenging.”
Grammar Points
- Simple Present Tense:
  
  We use the Simple Present Tense to talk about habits, routines, facts, and general truths.
  
  Form: For most verbs, use the base form (e.g., “I work”, “You eat”). For “he/she/it,” add an “-s” to the verb (e.g., “He works”, “She eats”). For negatives, use “do not” (don’t) or “does not” (doesn’t) + base verb (e.g., “I don’t work”, “She doesn’t eat”).
  
  Examples from dialogue: “I have a big networking event,” “It doesn’t have to be like a spy movie,” “People love talking about themselves.”
- Imperatives:
  
  We use imperatives to give commands, instructions, or advice.
  
  Form: Use the base form of the verb. For negative commands, use “Don’t” + base verb.
  
  Examples from dialogue: “Start with something simple,” “Don’t forget to bring your business cards,” “Ask questions!” “Just be yourself.”
- “Can” for Ability, Possibility, Permission:
  
  “Can” is a modal verb used to express ability (what someone is able to do), possibility (something that might happen), or permission (what someone is allowed to do).
  
  Form: Subject + can + base form of the verb. For negatives, use “cannot” or “can’t”.
  
  Examples from dialogue: “What can you do for my career?”, “I guess I can try being ‘myself’.”
Practice Exercises
Exercise 1: Fill in the Blanks (Key Phrases)

Complete the sentences using the key phrases from the list above.

I went to a new _______ last night and met many interesting people.

It’s always good to _______ by saying something nice about the weather.

She gave me her _______ so I can contact her later.

When you meet new people, try to _______.

Don’t forget to _______ if you want to learn more.

Answers:

networking event

break the ice

business card

be yourself

ask questions

Exercise 2: Simple Present Tense (Forming sentences)

Change the verb in parentheses to the correct simple present tense form.

Alice (dread) _______ networking events.

Bob (like) _______ to help his friends.

People (remember) _______ genuine connections.

She (not / understand) _______ why it’s so difficult.

He always (give) _______ good advice.

Answers:

dreads

likes

remember

doesn’t understand

gives

Exercise 3: Imperatives and “Can” (Sentence construction)

Complete the sentences using “Don’t” or “Can” based on the meaning.

_______ be afraid to say hello. (Advice)

_______ you help me with this? (Question about ability)

_______ forget your bag. (Command)

We _______ meet at the coffee shop. (Possibility)

_______ make noise in the library. (Prohibition)

Answers:

Don’t

Can

Don’t

can

Don’t
December 30, 2025
Negotiations
English Learning for Beginners: Negotiations

Dialogue

Bob: Alice, can you help me with something? It’s really important!

Alice: Bob! Oh, okay. What do you need? Is it heavy? Because my “heavy lifting” fee is quite high today.

Bob: Haha, very funny. It’s just moving some boxes in my apartment. But one of them is HUGE. Like, really, really huge.

Alice: Hmm, “really, really huge,” you say? What’s in it for me? Free lunch?

Bob: Lunch? Uh, I was thinking… a heartfelt thank you?

Alice: A heartfelt thank you won’t feed me, Bob. My stomach negotiates hard.

Bob: Okay, okay! How about coffee and a donut? My treat, after the boxes are moved.

Alice: Coffee and a donut… for the HUGE box? That’s a strong “no way!” from my muscles.

Bob: Ugh, fine! How about coffee, a donut, AND I’ll wash your car next weekend?

Alice: Ooh, washing my car? Now you’re talking! Does “next weekend” mean “definitely by Sunday evening”?

Bob: Yes, definitely by Sunday evening! Deal?

Alice: Let me think… okay, that sounds fair. But I choose the donut flavor!

Bob: Deal! You can choose any donut flavor. Even the sprinkles one.

Alice: Excellent! See, Bob? Everyone’s a negotiator when they try hard enough.

Bob: You’re tough, Alice. Really tough. Remind me never to buy a car from you!

Current Situation

Negotiations aren’t just for business people in fancy suits! We negotiate every day without even realizing it. When you decide who pays for coffee with a friend, or if you can borrow your sibling’s favorite shirt, or even what movie to watch, you are negotiating! It’s about talking to find an agreement that works for everyone. For beginners, understanding simple phrases to ask for things, make offers, and agree or disagree is a great start to everyday English conversations.

Key Phrases

1. Can you help me with something?

Example: Can you help me with my homework?

2. What do you need?

Example: My car is broken. What do you need to fix it?

3. What’s in it for me?

Example: If I work extra hours, what’s in it for me? More money?

4. I was thinking…

Example: I was thinking… maybe we can go to the park later?

5. How about…?

Example: I don’t like pizza. How about spaghetti?

6. No way!

Example: You want me to jump from that high? No way!

7. Now you’re talking!

Example: You want to offer me a raise? Now you’re talking!

8. That sounds fair.

Example: You cook, and I’ll clean? That sounds fair.

9. Deal!

Example: If you do the dishes, I’ll buy ice cream. Deal!

Grammar Points
1. Asking Questions with “What”

We use “What” to ask for information about things. It helps us understand details.

What do you need? (Asking for the specific item or favor)

What’s (What is) in it for me? (Asking about the benefit)

What’s the news? (Asking for information)
2. Using “Can” for Requests and Ability

“Can” is a helpful word for asking if someone is able to do something or for making a polite request.

Can you help me? (Requesting help)

I can offer you coffee. (Stating what you are able to give)

I can’t (cannot) lift that box. (Stating what you are not able to do)
3. Simple Present Tense

We use the simple present tense for actions that happen regularly, facts, or things that are generally true.

My stomach negotiates hard. (A general truth about her stomach)

I need your help. (A current fact/request)

She chooses the donut flavor. (A habit or agreement)
Practice Exercises
Exercise 1: Match the Question to the Best Answer

What do you need?

Can you help me?

What’s in it for me?

How about a movie?

Does that sound fair?

( ) A: Yes, that sounds fair.

( ) B: Sure, what is it?

( ) C: I need to buy some milk.

( ) D: I’ll buy you popcorn!

( ) E: Oh, I’m too tired.

Exercise 2: Fill in the Blanks with the Correct Word (Can / What / How)

___ you lend me your pen?

___ about going for a walk?

___ is your favorite color?

I ___ swim very fast.

___ do you want for dinner?

Exercise 3: Put the Conversation in Order

Arrange these sentences to make a short, logical negotiation dialogue.

( ) Alice: Deal! And I choose the music.

( ) Bob: How about I help you with your homework?

( ) Alice: What’s in it for me?

( ) Bob: Okay, deal!

( ) Alice: Bob, can you help me clean the kitchen?
Answers

Exercise 1: Match the Question to the Best Answer

a. What do you need? – (C) I need to buy some milk.
b. Can you help me? – (B) Sure, what is it?
c. What’s in it for me? – (D) I’ll buy you popcorn!
d. How about a movie? – (E) Oh, I’m too tired.
e. Does that sound fair? – (A) Yes, that sounds fair.

Exercise 2: Fill in the Blanks with the Correct Word

Can you lend me your pen?

How about going for a walk?

What is your favorite color?

I can swim very fast.

What do you want for dinner?

Exercise 3: Put the Conversation in Order

(5) Alice: Bob, can you help me clean the kitchen?

(3) Alice: What’s in it for me?

(1) Bob: How about I help you with your homework?

(4) Alice: Deal! And I choose the music.

(2) Bob: Okay, deal!
December 29, 2025
Making appointments
English for Beginners: Making Appointments

Dialogue

Bob: Hey Alice! You won’t believe what I just saw.

Alice: Oh, hi Bob! What’s got you so excited? A flying squirrel?

Bob: Even better! A new ice cream shop opened. They have pickle-flavored ice cream!

Alice: Pickle?! You’re kidding! My curiosity is piqued.

Bob: So, I was thinking… Are you free this weekend to try it? For scientific research, of course.

Alice: Hmm, ‘scientific research’ with ice cream? Sounds like my kind of lab work! Let me check my calendar. Saturday afternoon looks good. What about you?

Bob: Saturday afternoon? Perfect! I’m free all day.

Alice: Great! So, how about 2 PM on Saturday?

Bob: 2 PM, Saturday. Got it. Do you know where the place is?

Alice: It’s called ‘Crazy Cones’ on Elm Street. We can meet there, or I can pick you up.

Bob: ‘Crazy Cones’! Sounds appropriate. I can meet you there. Saves you a trip.

Alice: Okay, so meet at Crazy Cones, Saturday at 2 PM. Just to confirm.

Bob: Confirmed! I’ll wear my bravest taste buds.

Alice: Wonderful! I’m actually a bit scared but also excited. What if it’s actually delicious?

Bob: Then we’ve discovered a new culinary frontier, Alice! Or a new way to prank our friends. Maybe bring some water… just in case.

Alice: Ha! Smart thinking! I’ll come prepared. My taste buds are ready for battle.

Bob: Excellent! May the best flavor win! See ya, Alice!

Alice: See you, Bob!

Current Situation

Making appointments is a very common and essential part of daily life. Whether you want to meet a friend for coffee, schedule a doctor’s visit, or arrange a business meeting, you need to know how to ask about someone’s availability and suggest a time and place. This dialogue shows a friendly way to do this for a social gathering. It’s important to be clear about the day, time, and location to avoid any confusion.

Key Phrases

Are you free…?: Used to ask if someone is available. Are you free this evening?

Are you available…?: Similar to “Are you free?”, often used for a bit more formal contexts but fine for friends too. Are you available on Friday afternoon?

How about…? / What about…?: Used to suggest a specific time, day, or activity. How about 3 PM? / What about going to the park?

Let’s meet at…: Used to suggest a place to meet. Let’s meet at the coffee shop.

Does that work for you?: Used to check if a suggested time/plan is convenient for the other person. We can meet on Tuesday. Does that work for you?

Is that good for you?: Another way to ask if a suggestion is okay. The movie starts at 7 PM. Is that good for you?

I’m busy on… / I can’t make it.: Used to decline an invitation or suggest unavailability. I’m busy on Monday. / Sorry, I can’t make it to the party.

How about another time?: Used when you can’t make the suggested time but want to reschedule. I can’t meet on Wednesday. How about another time?

What time works for you?: Used to ask the other person to suggest a convenient time. I’m free on Friday. What time works for you?

Sounds good! / Great! / Perfect!: Enthusiastic ways to agree to a plan. “How about lunch?” “Sounds good!”

Just to confirm.: Used to double-check the details of an appointment. So, coffee at 10 AM tomorrow? Just to confirm.

See you then! / See ya!: A friendly way to say goodbye when you have an appointment. “Okay, Tuesday at 6.” “Great! See you then!”

Grammar Points

1. Prepositions of Time and Place

We use specific prepositions to talk about time and place when making appointments:

On: Used for specific days of the week or dates. Meet me on Saturday. My birthday is on August 15th.

At: Used for specific times. Let’s meet at 2 PM. The class starts at 9 o’clock.

In: Used for months, seasons, years, or general parts of the day (morning, afternoon, evening, but not ‘night’). We’ll go in July. I’ll see you in the afternoon.

At: Used for specific locations or addresses. Meet me at the park. We are meeting at Crazy Cones.

2. Simple Present for Future Arrangements

When you have a fixed plan or appointment, especially something scheduled, you can use the simple present tense to talk about future events. This makes the plan sound definite.

We meet at Crazy Cones on Saturday. (Instead of “We will meet…”)

The train leaves at 6 PM.

3. Modal Verbs for Suggestions and Availability

Modal verbs like “can” and “should” are very useful for making suggestions, asking about availability, and expressing possibility or inability.

Can: Used to ask about ability or possibility, also to suggest. Can you meet on Friday? I can come at 5 PM.

Can’t / Cannot: Expresses inability or unavailability. I can’t meet tomorrow. I cannot make it to the party.

Should: Used to ask for or give advice, or to suggest something gently. Should we meet earlier? (Suggestion)

Practice Exercises

Exercise 1: Fill in the Blanks with Prepositions (on, at, in)

Let’s meet ______ Saturday afternoon.

The movie starts ______ 7:30 PM.

I usually study English ______ the evening.

Her birthday is ______ October 24th.

Can you come ______ 5 o’clock?

We’re going to travel ______ July.

Answers:

on

at

in

on

at

in

Exercise 2: Choose the Best Response

Read the first sentence and choose the best reply.

“Are you free this Friday?”
a) “I’m busy.”
b) “Yes, I’m free.”
c) “How about Monday?”
d) All of the above are possible, depending on your situation.

“How about 6 PM?”
a) “That works for me!”
b) “No, it’s bad.”
c) “I don’t know 6 PM.”

“I can’t meet tomorrow.”
a) “Okay, what about you?”
b) “Okay, how about another time?”
c) “Tomorrow is a good day.”

Answers:

d) All of the above are possible, depending on your situation.

a) “That works for me!”

b) “Okay, how about another time?”

Exercise 3: Complete the Dialogue

Fill in the blanks to complete the conversation between Maya and Leo.

Maya: Hi Leo! ______ free for coffee on Wednesday?

Leo: Hmm, Wednesday is a bit difficult. I’m ______ in the afternoon. ______ about Thursday?

Maya: Thursday sounds ______. What ______ works for you?

Leo: Let’s ______ at 10 AM. ______ that good for you?

Maya: Perfect! See ______ then!

Answers:

Maya: Hi Leo! Are you free for coffee on Wednesday?

Leo: Hmm, Wednesday is a bit difficult. I’m busy in the afternoon. How about Thursday?

Maya: Thursday sounds great. What time works for you?

Leo: Let’s meet at 10 AM. Is that good for you?

Maya: Perfect! See you then!
December 28, 2025
Business phone calls
English for Beginners: Business Phone Calls

Dialogue

Alice: Hi Bob! You look like you just saw a ghost. What’s up?

Bob: Alice! Oh, hey. I’m just practicing for my first real business phone call. I need to sound super professional.

Alice: Super professional? Bob, you usually sound like a sleepy bear.

Bob: Exactly! That’s the problem. I need to make a good impression. I even practiced saying, “Good morning, this is Bob speaking.”

Alice: [holding back laughter] “This is Bob speaking.” Very formal. Are you going to wear a tiny suit for your phone?

Bob: Don’t laugh! It’s important. What if they ask to speak to Mr. Robert? Should I say, “That’s me, but my friends call me Bob”?

Alice: No, no! Just “This is he.” Or “Speaking.” Don’t bring your friends into a business call. Unless they’re clients.

Bob: Right. “This is he.” Got it. And what if I need to transfer a call? Do I just yell, “Hey, Sarah! Phone for you!”?

Alice: [groans playfully] No! You’d say, “Please hold while I connect you.” Or “One moment, please.” Then you press the transfer button.

Bob: Oh, there’s a button! I thought it was all magic. What if I get a wrong number?

Alice: Then you say, “I’m sorry, you have the wrong number.” Politely! Don’t just hang up.

Bob: What if they ask me to spell something? My name, for example? B-O-B. Is that professional enough?

Alice: Perfectly fine. Just don’t spell it B-O-B, the builder. Unless you are Bob the Builder.

Bob: [chuckles] Okay, okay. You’re right. I’m overthinking this. But thanks for the tips, Alice!

Alice: Any time, Bob. Just remember: breathe, be polite, and don’t bark into the phone. You’ll be great!

Current Situation

Even in today’s digital world with emails and video conferences, business phone calls remain a vital part of communication. They require a specific etiquette and set of phrases to ensure clarity, professionalism, and politeness. Unlike face-to-face meetings or video calls, you can’t rely on visual cues, so your tone of voice and choice of words become even more important. Mastering basic business phone call phrases can help you make a good impression and communicate effectively in various professional settings, whether you’re talking to colleagues, clients, or suppliers.

Key Phrases
- This is [Name] speaking.
  Example: “Good morning, this is Sarah speaking. How may I help you?”
- May I speak to [Name], please?
  Example: “Hello, may I speak to Mr. Thompson, please?”
- Please hold while I connect you.
  Example: “Certainly, please hold while I connect you to the sales department.”
- One moment, please.
  Example: “One moment, please, I’ll just check that for you.”
- I’m sorry, you have the wrong number.
  Example: “Oh, I’m sorry, you have the wrong number. This is not the office.”
- Could you spell that for me, please?
  Example: “My last name is Miller. Could you spell that for me, please?”
- Thank you for calling.
  Example: “Alright, Mr. Lee. Thank you for calling and have a good day.”
Grammar Points
1. Polite Requests with “May I” and “Could you”
  
  We use “May I” and “Could you” to make polite requests or ask for permission, especially in formal or business settings. “May I” is for asking permission (can I do something?), and “Could you” is for asking someone else to do something.
  
  May I + base verb:
  Example: “May I speak to the manager?” (Asking permission to speak)
  Example: “May I help you?” (Offering help)
  
  Could you + base verb:
  Example: “Could you spell your name, please?” (Asking someone to spell)
  Example: “Could you transfer me to extension 200?” (Asking someone to transfer)
2. Using “Please” for Politeness
  
  “Please” is a simple but powerful word to make any request or instruction more polite. You can place it at the beginning or end of a sentence.
  
  Example: “Please hold.”
  
  Example: “One moment, please.”
  
  Example: “Could you repeat that, please?”
3. The Present Simple for Self-Introduction and Facts
  
  When you answer the phone or introduce yourself, you often use the Present Simple tense. It’s used to state facts or current situations.
  
  Example: “Hello, this is Bob speaking.” (Fact: who is speaking)
  
  Example: “I am calling from ABC Company.” (Fact: who you are and where you’re calling from)
  
  Example: “You have the wrong number.” (Fact: about the number)
Practice Exercises
Exercise 1: Fill in the Blanks

Complete the sentences with the most appropriate phrase from the box below.

(Phrases: May I speak, This is, Please hold, wrong number, Thank you for calling)

Hello, ________ Jane speaking.

________ to Mr. Davis, please?

I’m sorry, you have the ________.

________ while I connect you.

Goodbye! ________!

Exercise 2: Match the Situation to the Phrase

Match the situation (1-3) with the best phrase (a-c).

You want someone to wait.

You are answering the phone and introducing yourself.

You want to ask for a specific person.

a. May I speak to Ms. Lee?

b. One moment, please.

c. Hello, this is Mark.

Exercise 3: Put the words in order to make a polite sentence.

connect / I / you / please / while / hold / .

spell / that / you / for / me / could / ?

calling / for / thank / you / .
Answers

Exercise 1: Fill in the Blanks

This is

May I speak

wrong number

Please hold

Thank you for calling

Exercise 2: Match the Situation to the Phrase

b. One moment, please.

c. Hello, this is Mark.

a. May I speak to Ms. Lee?

Exercise 3: Put the words in order to make a polite sentence.

Please hold while I connect you.

Could you spell that for me?

Thank you for calling.
December 27, 2025